You have questions - NCP provides answers
Do you need technical assistance when installing, configuring, or using the NCP product?
Our support team is happy to assist with technical questions. Reach out to to us for technical help from our System Engeineers and Technical Service Engineers, who have years of expertise with NCP products and their technical implementation.
Your support options will depend on whether you have an active Software Maintenance Contract or not.
Support hours
Our support team is available Monday to Friday from 8:00 a.m. to 5:00 p.m. ET/EST.
Ways to contact us for technical support
Customers WITHOUT a Software Maintenance Contract
International customers without an active Software Maintenance Contract can contact our support team using the details below.
helpdesk@ncp-e.com
Customers WITH a Software Maintenance Contract
If you have an active Software Maintenance Contract, please have your maintenance contract details or registered company information available so that we can verify your support entitlement.
+1 (650) 316-6273
helpdesk@ncp-e.com
Deactivating and reactivating NCP licenses
Do you need to deactivate or reactivate an NCP license? Please use our online form or send an e-mail to the NCP Support.
Re-activation request formSend e-mail to NCP Support
helpdesk@ncp-e.com